Refund policy
Refund Policy
Effective Date: March 28, 2025
Thank you for shopping at Kate Hunt Romance. As our products are digital and instantly accessible upon purchase, all sales are final. However, we are committed to customer satisfaction and will consider refund requests under the following circumstances:
Eligible Refund Cases:
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Duplicate Purchases – If you accidentally purchase the same eBook multiple times, we will issue a refund for the duplicate transaction.
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Technical Issues – If you experience technical problems that prevent you from accessing the eBook and our support team is unable to resolve the issue, we may grant a refund.
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Incorrect Product – If you receive the wrong eBook due to an error on our end, we will provide the correct product or issue a refund.
Non-Refundable Cases:
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Change of mind or buyer’s remorse.
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Failure to read the product description before purchasing.
Refund Request Process:
To request a refund, please contact our support team at kate@katehuntromance.com within 14 days of purchase with your order details and reason for the request. We will review your request and notify you of the decision within 5 business days.
If approved, refunds will be processed to the original payment method within 5 business days.
For further questions, feel free to contact us at kate@katehuntromance.com.
Kate Hunt Romance reserves the right to update this refund policy at any time.